Bristol-online welcomes reviews submitted in good faith.

In fairness to Matthews of Keynsham, we cannot publish your review if:

• the email address you provide cannot be verified *, or
• the review contains comments which are defamatory or libellous, or
• there is any reasonable doubt about the authenticity of the information you provide.

* Please Note: To ensure accuracy in our published reviews we will send an email to the address provided to confirm the authenticity of the reviewer. Please follow the simple instructions in the email and note that we will not be able to publish the review without your confirmation reply.

In addition we will send a copy of your review to the listing owner for their information PRIOR to publication. If you do NOT want your email address to be shown to the listing owner please indicate by ticking the box, below.

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Negative Reviews:

Our main goal is to be useful to users of Bristol-Online : directory of Bristol websites. We think it is useful for users to read about others' experiences, bad as well as the good. But, negative reviews must be written in a factual way so that the people who read them can draw their own conclusions, rather than taking someone else's word for it. So:

• Negative reviews must describe the events that took place that caused the bad experience without any editorial comments ie "Just the facts."
• Derogatory adjectives, such as "was rude" or "work was shoddy" are not very useful and will not be accepted. Instead give a description of what happened that caused you to have a bad experience.
• Opinions, such as "worst xxxxx I've ever been to!" are not okay. Instead just describe what happened and leave it to the reader to form an opinion.
• Negative reviews must be based on the first-hand experience of the reviewer.
• We will not accept negative reviews from people who have worked at the business or organisation being reviewed.